What is Quality Risk Management (QRM) Key Facts to Know About QRM

WHAT IS QUALITY RISK MANAGEMENT (QRM)

Key Facts to Know about QRM

QRM is a Quality Risk Management system. QRM can be accessed by clicking on the QRM icon from the main menu located on the left hand side.

1. QRM allows organizations to schedule and/or complete audits (observations) in real time.
2. Using QRM allows your organization to analyze KPIs and create quality improvement plans in real time.
3.  The QRM subscription comes with pre-built audits that you can use immediately, or you can customize them or build from scratch.
4. QRM’s can be created in a standard format (one person starts & completes), or in part audit (multiple people can complete different sections/part).
5. Audits can also be set up to let you repeat them and get multiple audit/observations without having to start from the beginning.
6. Creating confidential audits to ensure only certain access levels can view responses.
7. If a deficient answer is selected, prompting you to create a follow up action to correct the situation. Choose to address each one as they occur or create all actions at the end of the audit.
8. Questions can be imported directly into QRM, and multiple types of questions can be created (i.e. Radio Dial, Multiple selection, date/time, slider)

Main Page Icons

Depending on your access level you will see different icons and available functionality. The main icons on the QRM page include:

• MY QRM - is where you will find any audits that you have started, and/or finished. You can also view your completed and incomplete audits.
• QRM on Demand - is where you will find a list of audits that are ready for real time use.
• Manage QRM - this is only available to those who have been granted access to managing QRM (i.e. schedule, edit etc.)
• MY Actions - is where you will find any actions that have been assigned to you, and a list of actions that you have assigned to others.