Creating Actions in an Audit

CREATING ACTIONS IN AN AUDIT

A deficiency is a non compliant or incorrect response to an observation.

In Surge Learning, audit question response options can be set to flag a deficiency when an incorrect answer is selected. When a deficiency is identified, the person completing the observation is required to create an action.

The action must include documentation describing how the deficiency will be corrected. Available options include:

• Assigning the action to another individual responsible for resolving the issue
• Assigning education (based on access level)
• Correcting the deficiency at the time of the observation.
• You may address deficiencies as they occur or create all required actions at the end of the audit.

Action – Assigning an Action to Another Person

1. In the Action field, enter the task that needs to be completed (for example, “Review memo”).
2. Assign the action by typing the name of the person responsible. Select the correct name when it   appears.
3. Select a due date for the action.
4. Click submit. Add as many actions as required.

Action - Assigning education

This allows you to assign education as required to address the deficiency.

1. Click Assign Education
2. Select the course (only 1 course can be assigned at a time)
3. Select the assignment type.
4. Select the due date using the calendar icon.
5. Click submit

Action - Assign Audit

If further observations are required, you can assign an additional audit for someone/group to complete. 

1. Click Assign Audit
2. Using the drop down arrow, select the audit
3. Type in the Location/Area/Name/Label of the audit
4. Select the frequency
5. Type in the due date
6. Select the group of user(s)/role
7. Click Submit

You can select the checkbox to send notification for those involved in the audit.

Action - Completing an Action Yourself -   If you have already addressed the deficiency, you can add a note in the action.

1. Click Complete Action Myself
2. Add your remarks
3. Click Complete Action